SaaS & Customer Operations78%
Autonomous AI Support & Resolution Engine
Client: OmniCustomer Care
78%
Auto-Resolved Tickets
8 Seconds
Response Time
62%
Support Cost Saved
Client Challenge
E-commerce brand overwhelmed by 15,000+ monthly repetitive support tickets, leading to 24-hour response delays.
Engineered Solution
Implemented an AI support agent powered by Gemini API trained on store docs to automatically answer inquiries, track shipments, and process refunds.
Key Systems & Features Built
Order Status Lookup
Automated Refund Processing
Multi-turn Conversational AI
Seamless Human Handoff
Gemini 1.5 APINode.jsPinecone Vector DBShopify API